**For Hosted and Storage details refer to Frequently Asked Questions below.

 

Frequently Asked Questions

What does the free trial include and for how long?

Followit trial account gives you all the benefits for a period of 30 days. After this period expires, your account will continue to work but some features like Case Following, Report Printing, Document Attachments among others will be disabled. But no need to worry, your trial account will continue to work without interruptions after the 30 days have elapsed.

Followit's trial version is limited to:

  • 250MB of Data Storage
  • 100MB Database
  • 100GB of outbound bandwidth consumption (monthly)
  • Daily Backups

Need these features, more storage space or bigger database? All you need to do is upgrade to the Business plan at which point you will only have to pay for all active users.

What do I need to create my free trial account?

To create your free account, all you need is to register using a valid email address. No Credit Card is requiered.

What happens if I reach the Active User Limit in my free account?

If you reach your Active User Limit of 15 users in your free trial account, you can still continue to work with no interruptions. To activate a 16th user or more, Followit will prompt you to upgrade the account at which point you will have to pay for all active users.

What do I need to create my Business account?

To create your Followit Business account, you need to register using a valid email address, select whether you want a monthly or annual plan and provide a Credit Card method of payment.

What happens if I reach the Active Area Limit in my free account?

If you reach your Active Area Limit of 3 active areas in your free account, you can still continue to work with no interruptions. To activate a 4th area or more, Followit will prompt you to upgrade the account at which point you will have to pay for all active users.

What is Microsoft Azure?

Azure is Microsoft’s cloud computing platform where Followit is hosted, allowing us to provide you with a secure cloud environment.

For more information on Microsoft Azure , please click here.

What is Azure Activity Directory (AD)?

Azure Active Directory is a service that provides identity and access management capabilities in the cloud. Because it is your organization’s cloud directory, you decide who your users are and what applications or services are allowed to access that information. If you already have an Active Directory on premise, you can link it with Followit using Azure AD.

For more information on Azure AD, please click here.

What if I don’t have Azure Active Directory?

Azure AD is an optional feature that helps you link your local domain and users with Followit. If you don’t have a Microsoft Azure Active Directory, you can still register using a valid email address.

Later on you can link a Micrososft Azure Active Directory to Followit if needed. Once you have your organizational account in place, you can link your local Microsoft Active Directory to you Azure Organizational account or create a new Azure Active Directory with your users.

For more information on how to sync on premise Active Directory to your Azure Organizational Account, click here.

Is creating an Azure Active Directory free?

Yes, Azure offers a Basic Active Directory at no cost. The free Basic version is enough to link your Azure Organizational Account and users with Followit.

What’s included with the Business Plan user’s monthly cost?

Followit cloud environment includes, but is not limited to, the following services: website, storage, bandwidth & SQL Database. The Followit user license includes up to:

  • 50GB of Data Storage
  • 250GB Database
  • 100GB of outbound bandwidth consumption (monthly)
  • Daily Backups

This cloud environment configuration is based on our experience and should be plenty to run Followit.

Can I activate and inactivate users? Will the monthly cost charge vary?

Yes, you can enable and disable users at all times in Followit; this will influence the monthly charge for the next billing cycle. The monthly renewal fee will be calculated based on the active user’s amount by the end of the billing cycle.

If additional licenses are needed, you can visit your Account Page and purchase additional licenses or contact us by writing to info@followit.com. The same action goes for fewer licenses.

Will my data be secure?

Yes, Microsoft Azure is a secure cloud based environment with numerous security and accessibility certificates. Most of these certifications are within the Private & Public industries and include, but aren’t limited to:

  • ISO 27001
  • SOC 1 Type 2
  • SOC 2 Type 2
  • FedRAMP/FISMA
  • HIPPA/HITECH

If our word is not enough, you can ask the 50% of Fortune 500 companies that already trust Microsoft Azure Cloud Environment.

For more information, visit the Microsoft Azure Security Center by clicking here.

Is the system automatically backed up?

Yes, our Followit environment is set up to run multiple backups in a daily basis. This backup service is already included within the services and configuration included in your monthly user charge.

For more information, visit Microsoft Azure Backup.

Can I continue to use Followit after my monthly Business subscription expires?

No, monthly subscription renew automatically each month. If you allow your subscription to expire, you will no longer be able to access Followit. If you have the need to extract information, you can contact us at info@followit.com.

What form of payment do you accept?

We accept payment via Credit Card only, for now. We are working on providing PayPal support soon.