Quick Guides



Subcategories serve as an additional layer of categorization for cases. They allow you to be more specific about the topic or required action. In order to create a subcategory, you will need to have a Category already created since they reside under it.

To create a Subcategory:

  1. Navigate to Administration > Categories.
  2. Select the category for which you want to add the subcategory and the edit window will pop up.
  3. Click on the Subcategories link.
  4. On the right panel of the edit window, enter the name of the subcategory.
  5. Click the Add button and the subcategory will appear in the list below.


You can turn off, edit the name or delete the subcategory, in the same list.

Want to watch the Categories Configuration Video Tutorial? Click Here